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Customer Satisfaction
CCSS view only positive feedback as customer satisfaction
CCSS view only positive feedback as customer satisfactionIn order to monitor customer satisfaction and measure performance. CCSS regularly undertakes customer satisfaction surveys.
Examples of its performance measures are as follows:
- Number of satisfied or very satisfied customers following works being undertaken in or around their home.
- Level of communication before work commenced.
- Level of disruption to day to day life by workers.
If negative feedback is received CCSS ensures that it is dealt with immediately. CCSS always aims to learn from its mistakes and will adopt new procedures and provide any necessary training to ensure best practice for future projects.
